Order Processing & Delivery
We offer free shipping on all orders worldwide.
All orders will be processed within 1 to 2 working days. Once your order is placed, we begin packing your items and get them sent out for shipping via our delivery partners. Shipping time then takes approximately 5-7 working days.
Tracking & Support
Once your order has been shipped, you’ll receive an email with a tracking code to follow your shipment’s progress. We cover all customs duties, import fees, and taxes worldwide, ensuring a smooth experience for you..
Should you need any help with tracking or have any questions, our customer service team is always available to assist you.
Returns: If for any reason you are not fully satisfied with your purchase, you may return your item within 30 days of receiving it for a full refund.
Exchanges: If you wish to exchange your item for a different size or style, you may do so within 30 days of receiving your order. The item must meet the same conditions as a return (unworn, unwashed, and with tags attached). The exchange process will be initiated once the returned item is received and inspected.
How to Return or Exchange Your Item:
Contact our customer service team within 30 days of receiving your order. Provide your order number and details about the item(s) you wish to return or exchange. Once we confirm your return or exchange request, we will send you instructions on how to proceed.
This is our Relaxed Fit Cozy Turtleneck Sweater
A plush knit sweater with a cozy turtleneck and softly oversized silhouette. Designed for warmth and ease, featuring ribbed trims and long sleeves with a natural drape. A cold-weather staple that layers effortlessly.
Material: Acrylic blend
Size & Fit: Oversized fit, hip length
Details: Turtleneck, ribbed cuffs and hem, dropped shoulders
I have ordered several times from Chantelle London and i am very satisfied with the quality of the products.
Beautiful products, i keep coming back for more dresses. I'm ordering for the third time now, and I'm super happy with them!
I ordered my package last week, and it took a few days to arrive, very fast shipping! Great quality, dress is fabulous!
High quality, great styling, materials and finish have been perfect. I can highly recommend Chantelle London!
Purchased for my anniversary dinner, the dress fit me perfectly and I’m very pleased! Absolutely stunning, will be back for more!
I love this dress, its been perfect for the summer. Fabric is high quality and super soft, shipping was pretty fast too!
I love this! I ordered the 2XL and it fits perfectly. Super soft and cosy, ill be coming back for more very soon!
Fantastic products at affordable prices. What really stands out even more is their customer service. Superb!
Obsessed with this dress, I was worried it might be too long on me but with the right she it’s perfect. It will be perfect for summer weddings or even just day trips.
Loved everything about this dress, the fit was perfect! Ive gone and ordered 5 more items from Chantelle London since :)
This dress is everything I wanted and more! Excellent quality, beautiful silhouette! Very classy!
Every piece is thoughtfully designed in London with attention to fit, finish, and detail, ensuring it looks and feels refined from the first wear.
From the way each seam sits to the way the fabric moves on the body, we focus on the small details that make a difference — so your piece feels considered, flattering, and made to last.
We take pride in offering excellent customer service and carefully made pieces you can rely on.
Every order is checked before dispatch, packed with care, and supported by a responsive team ready to help if you need anything before or after your purchase.
